Contact MentionRadar support
Write to [email protected] and a person on our team answers, usually within one business day. If you already have an account, sign in and open help from the dashboard, so we see your workspace and plan right away.
Already a customer? Sign in and use help inside the dashboard. Your workspace and plan are attached, so you skip the back and forth.
Where each request goes
| Request | Fastest route | Subject line |
|---|---|---|
| Question about a feature or a mention in your feed | Help in the dashboard | Not needed |
| Plan change, invoice, card update, cancellation | Billing page in the dashboard | Not needed |
| Question before buying, including Enterprise | [email protected] | Plans |
| Data processing agreement or security questionnaire | [email protected] | DPA or Security review |
| Security vulnerability report | [email protected] | Security |
| Privacy request about your personal data | [email protected] | Privacy |
What to include so we can answer in one reply
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1
The account email
Write from the address you use to sign in, or mention it, so we can find your workspace.
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2
The link or keyword
For a mention or an AI answer, paste the link from the feed or the prompt text.
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3
What you expected
One sentence on what you expected to see and what you saw instead.
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4
A screenshot if it helps
Especially for anything that looks wrong in a chart or a report.
Questions before you write
Is there a phone number or a sales call?
No. MentionRadar is fully self-serve, including Enterprise. Every plan has a public price and starts from the pricing page, and every question is answered in writing at [email protected].
How do I change my plan or download an invoice?
Sign in and open Billing in the dashboard. You can switch plans, move to yearly billing, update your card, download invoices and cancel renewal there without writing to us.
How do I request a data processing agreement?
Email [email protected] from the account owner address with the subject "DPA" and the company name. Details of how we handle data are on the security page.
How do I report a security issue?
Email [email protected] with the subject "Security" and the steps to reproduce. We acknowledge reports within two business days.
A mention about me appears in a customer workspace. What can I do?
Mentions are public pages collected for our customers. Write to [email protected] with the link and your request, and we handle access, correction and deletion requests under the privacy policy.
Most answers are in your own scan
Scan your brand and see real mentions and an AI engine check in about a minute. Write to us if anything in the result is unclear.